STANLIB committed to service: We’re open for business
Dear members of the STANLIB Community
Like all South Africans and everyone else around the world, we have been deeply troubled by the evolving coronavirus pandemic and the human tragedy surrounding it. Given government’s decisive action to contain the spread of the virus to preserve the health of all citizens, STANLIB has implemented business continuity and crisis management plans to safeguard investors’ funds. Our goal remains to serve our clients effectively, while ensuring the health and safety of our employees.
STANLIB rigorously and regularly monitors its system capacity and plans for its future capacity needs. In light of the lockdown, which is effective from midnight on 26 March, we have implemented business continuity plans to ensure that we provide you with uninterrupted service via the following channels:
- Direct your query to us via email at email@example.com
- Request your account balance by SMSing the word ‘balance’ to 43939
- Transact on your investment account on our website https://secure.stanlib.com
Our contact centre is currently not available for telephonic inquiries and we will inform you as soon as we can engage with you telephonically again. In the meantime, please make use of the digital channels available to you, we remain fully committed to maintaining a productive dialogue with our investors.
At this time, the weight of our responsibility as custodians of our clients’ funds is central to our operational focus and we will keep you updated about our service options and share our market views as the situation unfolds.
Please join us as we observe the measures implemented in our country to flatten the curve. Let us all heed this call, and do our best for South Africa.
We are all in this together. Stay safe.