Classic Linked Life Annuity: Contact and Complaints Details

OUR CONTACT DETAILS

STANLIB Wealth Management (Pty) Limited
Registered office: 17 Melrose Arch Boulevard, Melrose Arch 2196
Postal address: P O Box 202, Melrose Arch, 2076
Queries: Email: contact@stanlib.com    Tel: 0860 123 003
Instructions: Email: lispinstructions@stanlib.com
Website: www.stanlib.com

Compliance Department
Email: LISPRiskandCompliance@stanlib.com

Directors: DTV Msibi (CEO), AP Cunningham*, MW Hlahla, DC Munro, JH Sutcliffe*, H Walker (*British) Secretary: JM Parratt

STANLIB Wealth Management (Pty) Limited is an authorised Financial Services Provider in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 (License No. 590).

Liberty Group Limited
Physical address: Liberty Centre, 1 Ameshoff Street, Braamfontein, 2001
Postal address: P O Box 10499, Johannesburg, 2000
Contact Centre: 0860 456 789
Tel: 0860 123 003 / 011 408 4871
Fax: 086 688 0717
Email: info@liberty.co.za
Website: www.liberty.co.za

Directors: JH Maree (Chairman), DC Munro* (Chief Executive), Y Maharaj* (Financial Director), AWB Band, SL Botha, CL Roskruge Celect, AP Cuningham##, MW Hlahla NY Khan, Dr SP Sibisi, YGH Suleman, JH Sutcliffe##, SK Tshabalala (*Executive Direct, ##British), Secretary: JM Parratt

Liberty Group Limited is an Authorised Financial Services Provider in terms of the FAIS Act (Licence No 02409). Liberty Group Limited - Reg. No. 1957/002788/06

COMPLAINTS

If you are not satisfied with the service we have provided to you and you wish to make a formal complaint, please contact us or visit our website for the formal complaints process and forms. You should always raise your complaint directly with STANLIB before you can escalate it to the recommended regulatory bodies.

If you are not satisfied with the response you receive from us, or if your complaint relates to the advice provided to you by a financial adviser, you can write to:

For complaints relating to your Classic Linked Life Annuity:
The Long Term Insurance Ombudsman
Postal address: Private bag X45, Claremont, 7735
Tel: 0860 103 236 / 021 657 5000
Fax: 021 674 0951
Email: info@ombud.co.za

For complaints relating to STANLIB or your financial adviser:
The Ombud for Financial Services Providers / The FAIS Ombud
Postal address: PO Box 74571, Lynnwood Ridge, 0040
Toll-free: 0860 324 766
Tel: 012 762 5000 / 012 470 9080
Fax: 012 348 3447
Email: info@faisombud.co.za

Both Ombudsman detail their complaints process and have the necessary forms on their websites.

Reporting irregularities
Registrar for Long Term Insurance
Financial Sector Conduct Authority
Postal address: PO Box 35655, Menlo Park, 102
Tel: 012 428 8000
Fax: 012 346 6941
Email: info@fsca.co.za